Course Levels
It is your responsibility to ensure that your level is appropriate for the programme you are booking. If we find on your arrival that your level is not appropriate for your chosen programme, we will attempt to offer you an alternative programme, or failing that, we will be unable to accept you. There will be no refund of fees in any case, and if we offer you a more expensive course, you will be required to pay the balance of fees on arrival.
Participants take part in all programmes at their own risk.
Cancellation Policy
Cancellations must be made in writing to Twin Group. If notice of cancellation is received more than 28 days before the start of the programme, the deposit will be forfeited. If notice of cancellation is received 28 days or less before the start of the programme, full fees will be forfeited. For cases of cancellation due to visa refusal, see below.
Changes to programmes
Twin Group is at times forced to make changes to services and reserve the right to do so. If a significant change needs to be made, the applicant will be informed as soon as possible about the necessary changes prior to their departure. Please note that Twin Group will not be held responsible for any travel costs incurred. Twin Group reserves the right to cancel courses or merge classes due to insufficient student numbers, or to run classes in the morning or afternoon as necessary.
Complaints
Complaints must be made in writing and submitted to Twin Group while the student is attending the course. Complaints will not be given consideration after a student has completed the course.
Age Requirements
Minimum ages for courses and programmes are as follows:
- English courses: 16
- Employment & Training courses: 18
- Work Experience courses: 16
- Summer Centre courses: 9
Under no circumstances will under-age participants be accepted on Twin Group programmes.
Discipline
Twin Group reserves the right to exclude participants from their programmes or remove them from their accommodation due to poor discipline or attendance. In such cases, there will be no refund of fees, and Twin Group takes no responsibility for providing alternative accommodation and all transportation and related costs will be the sole responsibility of the participant/parent.
How to Enrol
Please either complete the booking form and post, fax or email it to Twin Group, or book online at www.twinuk.com. If you are booking a Work Experience programme, please also attach your CV and Letter of Motivation. Arrange for payment of £150 deposit or, if you are enrolling on a programme starting within 28 days, your full fees.
Your deposit is non-refundable in all cases apart from visa refusal, where Twin Group will refund £90 of your deposit after you have provided us with proof of visa refusal.
As soon as we receive your booking form we will confirm your acceptance and send you an invoice for the full fees with your Certificate of Enrolment. Your full fees are due 28 days prior to commencement of your programme. The applicant certifies that the information given in the Application Form is correct and acknowledges that any false information may compromise their participation on the programme.
It is the applicant’s responsibility to ensure that he/she has a valid passport and obtains appropriate documentation for entry to the hosting country. Twin and its affiliates do not accept any liability for financial loss incurred by failure to have the correct travel documentation.
Twin Group reserves the right to refuse any applicant who does not meet the programme eligibility requirements.
Fees
All fees are payable in GB Pound Sterling. All exchange rates are for information only to help you calculate costs in US Dollars or Euros.
How to Pay
Deposit and full fees may be paid in the following ways:
- Bankers draft
- International money order
- AMEX / Master / Visa card - 2% charge will apply
- Direct money transfer to Twin’s bank account - £10 charge will apply (account details given on booking form / invoice)
Liability
Twin Group will not accept liability for damages for death, personal injury or any breach of contract or improper performance of the contract or negligence in situations where the claim arises out of circumstances, which were neither due to the fault of Twin Group or other suppliers because:
- The failure which occurred was due to your fault
- The failure was due to a third party unconnected with the provision of the services to be provided under our contract with you and was unforeseen and unavoidable
- The failure was due to unforeseeable and unusual circumstances beyond Twin Group’s control, the consequences of which could not have been avoided even if all due care had been exercised
- The failure was due to some event that Twin or any other supplier could not foresee or forestall even with due care. In respect of damage other than death or personal injury Twin Group’s liability will be limited to a reasonable sum. In respect of air carriage, sea carriage and any other matters governed by an international convention, Twin Group’s liability in all cases will be limited in accordance with the applicable international convention.
In the event that there is any defect in the service provided by Twin Group’s or any supplier of Twin Group, you must at your earliest opportunity notify Twin Group and such other supplier immediately of such a defect. Such notification must be in writing or in an appropriate form.
Non-arrival, late arrivals and absences
If you fail to arrive or arrive late or are absent during your programme, no refund will be granted. Periods of absence may not be made up with a free extension at the end of the course. In the case of visa nationals, non-arrivals, late arrivals and unexplained periods of absence will always be reported to the Home Office.
Public Holidays
Lessons will not take place on public holidays and there will be no reduction of fees should a public holiday fall during your course.
Shortening a Programme
If you wish to shorten the length of your programme once you have started, tuition / programme fees will not be refunded but accommodation fees may be refunded at the discretion of Twin Group management.
Transfers on arrival / departure
Transfers are offered at an additional cost. Please see our course fee list for information. It is your responsibility to provide us with arrival / departure details minimum 14 working days prior to transfer - failing this, we may not be able to provide transfer as requested.
Travel and Medical Insurance
We strongly recommend that all students coming to England have travel and medical insurance. Twin Group offers a policy with an international insurance company that protects against expenses incurred through accident or illness and provides coverage for loss of baggage and personal effects. Please indicate on your booking form if you wish to take out this insurance policy and we will send you prices
Visa Refusal
If Twin Group has provided you with visa support, we will only accept cancellation due to visa refusal and for no other reason. £90 of your deposit will be refunded after you have provided us with official evidence of your visa refusal. Please note that accommodation and airport transfers will not be arranged before you have received your visa.
If you are forced to shorten the length of your programme due to visa refusal, Twin Group will calculate the value of the part of the course you have already taken (based on our published rates) and refund you the balance.