More information

This course can help you improve your employability by understanding how to effectively deliver the administrative support that any business needs regardless of their sector. 

You can develop the knowledge, understanding and essential skills employers look for in employees, such as effective team work, independent learning and problem solving.

By completing this course you will be able to work in a range of different environments in a business administrative role. The many optional units in this course can provide you with the fundamental knowledge you need to develop and progress into different departments within your company. 

What's included?

Tailoring the course to your needs and career goals

We understand that any businesses has different departments all performing administrative tasks.  So with our course, you can choose to add course units relevant to your needs and career goals – from managing data to digital marketing, team leading and customer service. The course has five mandatory units and sixteen optional units. You can choose any two of the optional units to complete for your certificate.

You can learn about how to carry out administrative tasks such as how to manage information and supporting events and develop the essential knowledge that give you the freedom to decide the best outcomes for your career.

Mandatory Units

Unit 1:

Principles of providing administrative services

Understand the organisation and administration of meetings

Understand the organisation of travel and accommodation

Understand how to manage diary systems

Understand how to use office equipment

Understand the use of mail services in a business context

Understand customer service in a business environment

Unit 2:

Principles of business document production and information management

Understand how to prepare business documents

Understand the distribution of business documents

Understand how information is managed in business organisations

Understand the essential requirements of business documents

Unit 3:

Understand communication in a business environment

Understand the requirements of written and verbal business communication

Understand different communication methods

Unit 4:

Understand employer organisations

Understand organisational structures

Understand the organisational environment

Unit 5:

Understand how to develop working relationships with colleagues

Understand the principles of effective team working

Understand how to buddy a colleague

Optional Units

Unit 6:

Understand how to carry out business administration tasks

Understand how to deal with mail

Understand reception services

Understand the management of diary systems

Understand event organisation

Understand finance for administrators

Unit 7:

Understand how to provide administrative support for meetings

Understand the administration of meetings

Understand how to take minutes of meetings

Unit 8:

Understand how to prepare text

Understand how to create text from notes

Understand the preparation of text from recorded notes

Unit 9:

Understand how to store, retrieve and archive information

Understand information storage and retrieval

Understand archiving requirements

Unit 10:

Understand the administration of human resource records

Understand the administration of human resource (HR) records

Unit 11:

Understand how to use and maintain supplies and office equipment

Understand the maintenance of stationery and supplies

Understand how to use office equipment

Unit 12:

Understand customer service

Understand customer service delivery

Understand the relationship between customer service and a brand

Unit 13:

Understand the use of research in business

Understand the research process

Understand how to use research in business

Unit 14:

Principles of customer relationships

Understand customers and their needs

Understand an organisation’s responses to customer relationships

Understand how to develop customer relationships

Unit 15:

Know how to publish, integrate and share using social media

Know the current social networks used to publish, integrate and share online

Understand how social media is used by individuals, organisations/businesses, governments and social groups

Unit 16:

Exploring social media

Understand the opportunities and threats associated with using social media

Understand the application of social media

Unit 17:

Understand the safe use of online and social media platforms

Understand that information stored on personal computers and mobile devices must be safeguarded

Know how to select and use appropriate security methods to safeguard systems and data

Understand the threats to personal safety when using the Internet

Know how to protect their online devices against fraud and security attacks

Understand the implications of entering personal information onto social media networking sites

Understand legal measures that address the protection of data

Unit 18:

Principles of equality and diversity in the workplace

Understand the implications of equality legislation

Understand organisational standards and expectations for equality and diversity and context in the workplace

Unit 19:

Principles of marketing theory

Understand how to segment the market

Understand the value of marketing

Understand the principles of socially responsible marketing

Unit 20:

Principles of digital marketing

Understand the role of digital marketing

Understand the use of search engine optimisation

Understand the requirements of marketing research using the internet

Understand the uses of digital marketing devices and messages

Understand how to use digital technology for marketing purposes

Unit 21:

Principles of team leading

Understand leadership styles in organisations

Understand team dynamics

Understand techniques used to manage the work of teams

Understand the impact of change management within a team

Understand team motivation

How it works

You will receive a registration code that will give you access to our online learning platform. Here you can access your course materials, lessons and resources. After you have registered for the course online, your personal assessor will introduce him/herself to you before you start. They will assess and mark your performance work at every stage. If you need any additional support, you can request this through the system or directly to your assessor. Your progress will be monitored remotely and your assessor can offer tips and guidance to improve your understanding of the course materials and assignments.

All assignments can be completed in your own time, so you can progress at your own pace.

Fees

Course price £725

Booking fee