Level 2 Certificate in Business Administration
Understand how to effectively run administrative tasks in different organisational structures

Level 2 Certificate in Business Administration
Understand how to effectively run administrative tasks in different organisational structures
Every business needs the right support to help it grow successfully.
Despite the recent economic difficulties, there is still steadily increasing growth in private sector businesses. Today’s global economy brings with it a wealth of new markets, shrinking profit margins and increasing operating expenses, meaning that the need for good business administration has never been greater
This UK recognised qualification allows you to choose from a variety of units that are right for your sector and will help you to understand how to effectively run administrative tasks in different organisational structures so that you can start adding value to your employer right away.
Join this course to:
- Principles of providing administrative services
- Principles of producing business documentation
- Understand communication in a business environment
Price
£725
Average Duration
7-12 weeks
Minimum Age
19
English Level
Upper Intermediate
Qualification
Level 2 Certificate
Course details
- More information
- What's included?
- How it works
- Fees
More information
This course can help you improve your employability by understanding how to effectively deliver the administrative support that any business needs regardless of their sector.
You can develop the knowledge, understanding and essential skills employers look for in employees, such as effective team work, independent learning and problem solving.
By completing this course you will be able to work in a range of different environments in a business administrative role. The many optional units in this course can provide you with the fundamental knowledge you need to develop and progress into different departments within your company.
What's included?
Tailoring the course to your needs and career goals
We understand that any businesses has different departments all performing administrative tasks. So with our course, you can choose to add course units relevant to your needs and career goals – from managing data to digital marketing, team leading and customer service. The course has five mandatory units and sixteen optional units. You can choose any two of the optional units to complete for your certificate.
You can learn about how to carry out administrative tasks such as how to manage information and supporting events and develop the essential knowledge that give you the freedom to decide the best outcomes for your career.
Mandatory Units
Unit 1:
Principles of providing administrative services
Understand the organisation and administration of meetings
Understand the organisation of travel and accommodation
Understand how to manage diary systems
Understand how to use office equipment
Understand the use of mail services in a business context
Understand customer service in a business environment
Unit 2:
Principles of business document production and information management
Understand how to prepare business documents
Understand the distribution of business documents
Understand how information is managed in business organisations
Understand the essential requirements of business documents
Unit 3:
Understand communication in a business environment
Understand the requirements of written and verbal business communication
Understand different communication methods
Unit 4:
Understand employer organisations
Understand organisational structures
Understand the organisational environment
Unit 5:
Understand how to develop working relationships with colleagues
Understand the principles of effective team working
Understand how to buddy a colleague
Optional Units
Unit 6:
Understand how to carry out business administration tasks
Understand how to deal with mail
Understand reception services
Understand the management of diary systems
Understand event organisation
Understand finance for administrators
Unit 7:
Understand how to provide administrative support for meetings
Understand the administration of meetings
Understand how to take minutes of meetings
Unit 8:
Understand how to prepare text
Understand how to create text from notes
Understand the preparation of text from recorded notes
Unit 9:
Understand how to store, retrieve and archive information
Understand information storage and retrieval
Understand archiving requirements
Unit 10:
Understand the administration of human resource records
Understand the administration of human resource (HR) records
Unit 11:
Understand how to use and maintain supplies and office equipment
Understand the maintenance of stationery and supplies
Understand how to use office equipment
Unit 12:
Understand customer service
Understand customer service delivery
Understand the relationship between customer service and a brand
Unit 13:
Understand the use of research in business
Understand the research process
Understand how to use research in business
Unit 14:
Principles of customer relationships
Understand customers and their needs
Understand an organisation’s responses to customer relationships
Understand how to develop customer relationships
Unit 15:
Know how to publish, integrate and share using social media
Know the current social networks used to publish, integrate and share online
Understand how social media is used by individuals, organisations/businesses, governments and social groups
Unit 16:
Exploring social media
Understand the opportunities and threats associated with using social media
Understand the application of social media
Unit 17:
Understand the safe use of online and social media platforms
Understand that information stored on personal computers and mobile devices must be safeguarded
Know how to select and use appropriate security methods to safeguard systems and data
Understand the threats to personal safety when using the Internet
Know how to protect their online devices against fraud and security attacks
Understand the implications of entering personal information onto social media networking sites
Understand legal measures that address the protection of data
Unit 18:
Principles of equality and diversity in the workplace
Understand the implications of equality legislation
Understand organisational standards and expectations for equality and diversity and context in the workplace
Unit 19:
Principles of marketing theory
Understand how to segment the market
Understand the value of marketing
Understand the principles of socially responsible marketing
Unit 20:
Principles of digital marketing
Understand the role of digital marketing
Understand the use of search engine optimisation
Understand the requirements of marketing research using the internet
Understand the uses of digital marketing devices and messages
Understand how to use digital technology for marketing purposes
Unit 21:
Principles of team leading
Understand leadership styles in organisations
Understand team dynamics
Understand techniques used to manage the work of teams
Understand the impact of change management within a team
Understand team motivation
How it works
You will receive a registration code that will give you access to our online learning platform. Here you can access your course materials, lessons and resources. After you have registered for the course online, your personal assessor will introduce him/herself to you before you start. They will assess and mark your performance work at every stage. If you need any additional support, you can request this through the system or directly to your assessor. Your progress will be monitored remotely and your assessor can offer tips and guidance to improve your understanding of the course materials and assignments.
All assignments can be completed in your own time, so you can progress at your own pace.
Fees
Course price £725
Booking fee
Make an enquiry >
Price
£725
Average Duration
7-12 weeks
Minimum Age
19
English Level
Upper Intermediate
Qualification
Level 2 Certificate