Level 2 Certificate in Retail Operations
Jump the queue in a competitive industry

Level 2 Certificate in Retail Operations
Jump the queue in a competitive industry
With businesses in the same sectors all competing for the same customers, we know just how competitive the retail industry is. Understanding how to convert customers in any retail sector is the key to its success. A customer centric focus in the selling process can give you the edge against other businesses competing for the same clients. This course will provide you with everything you need to know about retail business in various sectors.
Our UK recognised qualification can help you develop an understanding of different aspects of the retail industry.
Join this course to:
- Learn about the selling process in retail
- Learn how to deal with queries and complaints
- Understand how individuals and teams contribute to the effectiveness of a retail business
Price
£725
Average Duration
5-8 weeks
Minimum Age
16
English Level
Upper Intermediate
Qualification
Level 2 Certificate
Course details
- More information
- What's included?
- How it works
- Fees
More information
The retail industry is huge and very diverse. Luckily, all retail companies will have the same core principles. Understanding customer service, the selling process, safe working practices and retail consumer law are just some of the subjects you will learn. With so many different job opportunities in this diverse industry, you can tailor this course to meet your skills and knowledge to your needs. From security to fashion, window displays, stock control, storage, payments and improving operations - choose the units that are right for you.
Learn to operate effectively in a variety of retail roles. This course can help you to progress within or pursue a career in the retail sector. You will understand the fundamentals of effective customer service, teamwork and what to expect when working in the retail industry.
What's included?
The course consists of 6 mandatory units that cover the fundamental knowledge that all retail sectors have in common. There are also and 12 optional units - so you can choose a minimum of 4 of the subjects relevant to the industry you are interested in. Work in food retail? Learn about food safety and storage. Want to know more about window displays? Learn how to lay one out. Want to know about stock control, payments or the impact of the industry on the environment? This course examines every aspect of retail.
Mandatory Units
Unit 1:
Understanding customer service in the retail sector
Understand the effect of customer service on retail business
Understand how retail businesses find out about customers' needs and preferences
Understand the importance to a retail business of customer service standards, policies and procedures
Understand how customer complaints and problems are resolved in a retail business
Unit 2:
Understanding the retail selling process
Understand the 5 steps of the selling model
Understand how questions are used to identify customers' needs
Understand the benefits and uses of product knowledge
Understand how sales are closed
Unit 3:
Understanding how individuals and teams contribute to the effectiveness of a retail business
Know the employment rights and responsibilities of an employee and the employer
Understand the importance and characteristics of effective teamwork in retail business
Understand the impact of effective communication skills when working in a retail team
Understand how the roles and responsibilities of retail teams relate to the structure and function of organisations
Understand how to improve personal performance
Understand how personal performance contributes to business success
Unit 4:
Understanding how a retail business maintains health and safety on its premises
Know the main provisions of health and safety legislation in relation to a retail business
Know what actions to take in an emergency
Understand the employees' responsibilities in reporting hazards and accidents that typically occur on the premises of a retail business
Understand safe handling, storage and disposal
Understand safe working practices
Unit 5:
Understanding retail consumer law
Understand how consumer legislation protects the rights of customers
Know the main provisions for the protection of consumers from unfair trading practices
Know the main provisions of consumer credit legislation in relation to retail
Know the main provisions of data protection legislation in relation to retail
Know the main provisions of the law relating to the sale of licensed and age-restricted products
Understand the consequences for businesses and employees of contravening retail law
Unit 6: Understand how to deal with customer queries and complaints in a retail environment
Understand how resolving retail customer queries and complaints contributes to customer loyalty and confidence
Understand how to deal with customer queries in a retail environment
Understand how to manage angry customers when dealing with customer queries and complaints in a retail environment
Optional Units
Unit 7:
Understanding security and loss prevention in a retail business
Know the range of security risks faced by a retail business
Understand the effect which crime has on a retail business and its staff
Know what actions can be taken to prevent crime in a retail business
Know how security incidents should be dealt with
Unit 8:
Understanding the handling of customer payments in a retail business
Know the methods of payment accepted from retail customers
Understand the risks involved in handling payments
Understand the cashier's responsibility for providing service at the payment point
Understand the cashier's responsibilities when processing age-restricted goods at the payment point
Unit 9:
Understanding the control, receipt and storage of stock in a retail business
Understand the importance of having the right stock levels
Understand how goods are received on the premises of a retail business
Understand how stock should be stored to prevent damage or loss
Unit 10:
Understanding visual merchandising for retail business
Understand the importance window displays have in translating the retailer's identity to the customer
Understand how events and props are used to promote merchandise in a retail environment
Understand how to plan and install window and store displays
Understand how floor layouts and product adjacencies maximise sales
Understand the importance of product preparation and handling
Unit 11:
Understanding how the effectiveness of store operations can be improved
Understand the process of improving store operations
Understand how to communicate with and motivate those involved in bringing about change and improvement in-store operations
Understand how the organisation and scheduling of staffing contributes to the effectiveness of store operations
Unit 12:
The principles of food safety for retail
Understand how individuals can take personal responsibility for food safety
Understand the importance of keeping him/herself clean and hygienic
Understand how to keep the working area clean and hygienic
Understand the importance of keeping products safe
Unit 13:
Understanding environmental sustainability in the retail sector
Understand the effect of climate change on the environment
Understand the relevance of climate change issues to the retail sector
Know the key environmental legislation which impacts on the retail sector
Understand how waste is managed within the retail sector
Understand energy conservation and how to reduce carbon emissions within the retail sector
Unit 14:
Understanding the fashion retail market
Understand the development of fashion retailing
Understand the different store formats offered by fashion retailers
Understand how current social and economic factors affect fashion retailers
Understand multi-channel retailing
Unit 15:
Understanding how to manage stock for customer orders in business to business services
Know how to order stock for business to business customers
Know the allocation and transfer of stock in a business to business environment
Understand the maintenance of stock records in a business to business environment
Unit 16:
Understanding the storage, monitoring and replenishment of fresh produce in a retail outlet
Understand the storage requirements of fresh produce
Understand how stock levels of fresh produce are monitored and maintained
Understand how the quality of fresh produce is monitored
Unit 17:
Underage sales prevention for retail and licensed premises
Know current legislation relating to the sale and purchase of age-restricted products
Know how to prevent unlawful sales of age-restricted products
Unit 18:
Understanding how stocks of newspapers and magazines are controlled in retail outlets
Know the factors to consider when ordering and receiving newspapers and magazines
Understand the principles for displaying newspapers and magazines
Understand the stock control process for newspapers and magazines
Unit 19:
Equality and diversity in the workplace
Understand the meaning of equality and diversity in the workplace
Understand how equality and diversity is monitored in the workplace
Understand how the rights of individuals are protected in the workplace
Unit 20:
Equality and diversity in society
Understand what equality is
Understand what diversity is
Understand the effects of stereotyping and labelling
Understand the effects of prejudice and discrimination
Understand the ways in which people might choose to describe themselves
How it works
You will receive a registration code that will give you access to our online learning platform. Here you can access your course materials, lessons and resources. After you have registered for the course online, your personal assessor will introduce him/herself to you before you start. They will assess and mark your performance work at every stage. If you need any additional support, you can request this through the system or directly to your assessor. Your progress will be monitored remotely and your assessor can offer tips and guidance to improve your understanding of the course materials and assignments.
All assignments can be completed in your own time, so you can progress at your own pace.
Fees
Course price: £725
Booking fee: £25
Make an enquiry >
Price
£725
Average Duration
5-8 weeks
Minimum Age
16
English Level
Upper Intermediate
Qualification
Level 2 Certificate